Privacy Policy

1. Introduction

The terms and conditions set out below (‘Conditions’) apply to your use of this web site and related websites (the ‘Web Site’), including the use of the information services offered on the Site. In accessing and using the Site, you agree to be bound by these Conditions so please carefully read this section before proceeding. If you do not accept these Conditions, you must refrain from using the Site. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.

2. Site

The Web Site makes available information relating to hotels and resorts owned or managed by The Golden Palms Hotel & Spa (GP) and its subsidiaries, controlled entities, affiliates and related parties.

3. Trademarks

The Site contains GP trademarks which are its intellectual property which may not be reproduced or copied without the express prior written consent of the GP authorities. Without limitation, you must not use the said trade or service marks: • in or as the whole or part of your own trademarks; • in connection with activities, products or services which are not undertaken or provided by GP; • in a manner which may be confusing, misleading or deceptive; or • in a manner that disparages GP or its information, products or services (including this Site).

4. What Type of Information We Collect

The server on which the Web Site is located collects and saves only the default information customarily logged by web server software. Such information may include the date and time of your visit, the originating IP address, and the pages and images requested.

5. Return or Refund

For any kind of return or refund query you may refer the cancellation policy of the hotel available in the website. However if you have any further query, please contact +91 80 23712222.

6. Credit Cards

We accept the following credit cards: Visa, MasterCard & American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number.

7. Children's Issues

The Web Site is not directed to children under thirteen (13) years of age, and children under such age must not use the web site or services ordered on it to submit any individually identifiable information about themselves.

8. No Warranties does not make any express or implied warranties, representations or endorsements whatsoever (including, without limitation, the implied warranties of merchantability or fitness for a particular purpose) with regard to the web site, the materials, any products, information or service provided through the web site, or any sites listed therein, and the web site will not be liable for any cost or damage arising either directly or indirectly from any such transaction. The web site does not warrant that it will be uninterrupted or error-free or that defects in it will be corrected.
In no event will the web site or its members, managers, officers, employees, agents and the assigns of same be liable for: (A) any incidental, consequential or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the web site, the materials or any information, or transactions provided on the web site or downloaded from the web site, even if the web site or its authorized representatives have been advised of the possibility of such damages, or
(B) any claim attributable to errors, omissions or other inaccuracies in the web site, the materials and/or listings or information downloaded through the web site.

9. Specific Warnings

You must ensure that your access to and your use of the Web Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Web Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Web Site and is compatible with it. For the removal of doubt, GP does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any Linked Web Site. GP does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output.
You must ensure that any information which you provide to GP is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of GPor the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any GPsystem, data or information.

10. Hotel Reservations

The reservations feature of the Web Site is provided solely to assist customers in determining the availability of hotel related services and products and to make legitimate reservations and for no other purpose.
You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged, you agree to abide by the terms or conditions including without limitation to payment of all moneys due under such terms or conditions.
The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by GP. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.
No contract will subsist between you and GPor any of its affiliates in respect of any services or products offered through the Site unless and until GPaccepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site.
You undertake that all details you provide to in connection with any services or products which may be offered by GP on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. GP reserves the right to obtain validation of your credit card details before providing you with any services or products.

11. Security & Non Confidentiality

Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information.
GP does not warrant and cannot ensure the security or confidentiality of any information which you transmit to GP. Accordingly, any information which you transmit to GP is transmitted at your own risk.

12. Indemnification

You agree to indemnify, defend and hold harmless the Web Site and its members, managers, officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and liabilities related to or associated with your use of the Web Site and any violation of this Privacy Policy by you.

13. Governing Law and Jurisdiction

This Privacy Policy constitutes a contract made under and shall be governed by and construed in accordance with the laws of the State of Karnataka and in case of any disputes courts at Bangalore shall have exclusive jurisdiction.

14. Last Update

This Privacy Policy was last updated in September, 2015.

15. Contact Information

Questions or comments regarding the Web Site should be sent by e-mail to / or by courier to The Golden Palms Hotel & Spa, No 31 & 32, Nagarur Village Off Tumkur Road, Bangalore 562123, India.

16. Overview

Thank you for visiting and reviewing our Privacy Policy. Your privacy is important to us, and our policy is simple: we will not collect personally identifiable information about you when you visit the Web Site unless you choose to provide that information. This Privacy Policy does not describe information collection practices on other sites, including those linked to or from the Web Site.